FAQ

Good questions

Pricing questions? See Pricing: minutes, online booking, multiple locations, contracts and when billing starts.

Is it a real person?

No. It’s an AI assistant with a natural, friendly AI voice, tuned to sound like your venue. Every call it answers starts by saying it’s an AI and that the call is recorded and transcribed, in the standard voice and the mascot voice. It answers in English and Spanish on every plan.

What if a caller needs a real person?

Callers can say “agent” at any time. The assistant takes their name, number and reason for calling and passes them to your team for a callback.

What is the free automation check?

A short questionnaire about how you run calls, leads and parties, plus our check of your public website, a test call to your line and how long a web inquiry waits for a reply. No account access. Free, no obligation.

Do you need my logins?

Not for the ready-made automations. They run on emails you forward to us, like your booking notifications. Custom builds are scoped in writing first.

Do I have to switch booking software?

No. You keep your booking system, and the line points callers to your own booking page. If you don’t have online booking yet, we’ll recommend a simple option.

Do I need new equipment?

No. You forward calls from your existing number using instructions we send you.

Do I keep my phone number?

Yes. You can forward your existing line, all calls or just the ones your staff can't pick up.

Our venue is inside a huge mall. Can it help guests find us?

Yes. Every plan includes directions and wayfinding. The assistant tells guests where to park, which entrance to use and what floor you're on, right on the call.

Do you send text messages?

No. Text messages are not currently offered. Everything goes by email.

Which languages?

English and Spanish, on every plan.

Is the mascot voice a copy of a famous character?

No. It’s an original voice designed for your venue, never a clone or soundalike of a real person or character.

Is the demo a real venue?

No. Floofspring Jump Park, Captain Floofspring, Quillowby Laser Lanes and Pinewhistle Elementary are made up, and the phone numbers use 555. Sample demo, fictional venue and data.

See what your venue could run on its own.

Get a free automation check

Free, no obligation. No account access.